Supply of service

1. Agreement

Jupper Ltd of First Floor, Telecom House, 125-135 Preston Road, Brighton, East Sussex, BN1 6AF, United Kingdom

(“We/Us/Company” in this Agreement); and you the client (“You/Client” in this Agreement)

2. Overview

These are the terms and conditions referred to in your order (‘Order’) for Us to supply You with Design (‘Services’).

They describe the terms on which We will supply the Services to You, and they explain our responsibility to You if We fail to meet these standards.

3. The Contract

  • 3.1 The Order is your offer to buy the Services from Us on these Conditions, and You must make sure that the Order (and any specification that forms part of your Order) is correct.
  • 3.2 When You accept in writing our formal quotation, You have a binding contract with Us, and these Conditions are part of it.
  • 3.3 The formal quotation is our entire agreement. No previous statements or representations that We have made to You form part of the contract unless they are written into it. This includes samples, drawings, advertising, catalogues and other promotional or descriptive material.
  • 3.4 If either of Us needs to give the other a notice under the contract (‘Notice’), the Notice must be given properly to be effective. Clause 11.4 explains how to give a proper Notice.

4. Our Services

  • 4.1 We will supply the Services to You that are set out in the formal quotation. Any performance dates are estimates, and We are not guaranteeing those timings.
  • 4.2 We can change the Services if necessary to comply with any regulations, or if our changes don’t affect the nature and quality of the Services. If We decide to make a change, We will tell You in a Notice.

5. Your Obligations

  • 5.1 You must do the following things:
  • 5.1.1 co-operate with Us so that We can supply the Services properly;
  • 5.1.2 obtain any licences and permission needed for Us to supply the Services before We start;
  • 5.2 If We can’t supply the Services because You have prevented Us (for example by causing delay, or by not doing something You were supposed to do), We can stop supplying the services until You have put the matter right (at your own cost). In this case, We will not be responsible for any costs or losses caused to You.

6. Our Charges

  • 6.1 We can charge You for any expenses You pre-approve in writing that We incur in supplying the Services (for example, travel, subsistence, accommodation, materials, and the cost of services supplied by others).
  • 6.2 We will add VAT to our invoices.
  • 6.3 We will invoice You when We finish the Services, and You will pay Us in full within 14 days of the invoice date.
  • 6.4 If You fail to pay on time, We may charge You interest at 2% per year above Bank of England’s base rate from time to time from the due date until You pay Us, and this rate applies before or after any court judgment in our favour on the debt. The interest will be earned daily and You must pay it all with the overdue amount.
  • 6.5 You are not allowed to hold back any payment due to Us as a set-off or credit or counterclaim in relation to money which You think We owe to You unless the law allows it. However, We may set off any amount You owe Us against any amount We owe You.

7. Intellectual Property

  • 7.1 Your use of intellectual property rights owned by someone else depends upon Us getting a licence from the owner for You to use those rights.

8. Financial Problems and Breach

  • 8.1 If any of the events listed below takes place, or if We think that any of them is likely to happen, We can cancel or suspend our Services or send You a Notice to end the contract straightaway and You must immediately pay Us all sums that You owe Us for Services We have supplied to You. The events are:
  • 8.1.1 You stop, or threaten to stop, paying your debts (this includes your failure to pay Us for the Services on time in the way described in clause 6);
  • 8.1.2 You are unable to pay your debts when they arise, or You are deemed to be unable to pay your debts under the legislation known as the Insolvency Act 1986;
  • 8.1.3 You negotiate with any creditors who You owe money to reschedule your debts to them, or You enter into any arrangement or compromise with your creditors concerning your debts;
  • 8.1.4 a petition is filed, a notice is given, a resolution is passed or an order is made for your company to be wound up (except if that happens as part of You combining with another company whilst You are still solvent), or for your bankruptcy;
  • 8.1.5 one or more of your creditors or someone else You owe money to becomes entitled to appoint an administrative receiver or takes possession of any of your assets, or any other legal action is taken against your assets;
  • 8.1.6 a court application or order is made for the appointment of an administrator over You and your affairs;
  • 8.1.7 You stop carrying on business, or threaten to do so;
  • 8.1.8 You die or lose physical or mental capacity (if You are an individual);
  • 8.1.9 You seriously breach your contract with Us.
  • 8.2 Similarly, if We do any of the things listed in clause 9.1, You can send Us a Notice to end the contract straightaway.

9. Liability Limitations

  • 9.1 We will not be responsible to You for any loss of profit or any consequential loss arising from our contract with You, and our total liability to You under the contract will not exceed £1,000,000.
  • 9.2 These Conditions do not limit our responsibility for things that the law says We cannot exclude. These include death, personal injury caused by our negligence, fraud, breach of the terms implied by section 2 of the legislation known as the Sale of Goods and Services Act 1982 (which entitles You to title and quiet possession of your goods) or any other matter that the law says We can’t exclude. But otherwise, any warranties or terms which are implied into this contract by any piece of law are excluded.
  • 9.3 Neither of Us will be liable to the other for failure or delay in carrying out this contract which is caused by an event beyond our reasonable control, which We could not have foreseen or which was unavoidable. This includes industrial disputes, energy or transport failures, acts of God, war, terrorism, civil unrest, explosions, mechanical breakdown, natural disasters, deliberate damage, or failures of suppliers or sub-contractors to do what they are supposed to

10. General

  • 10.1 We are allowed to assign, transfer, charge or sub-contract our rights and obligations under this contract.
  • 10.2 Nobody other than We and You may rely on any terms of this contract.
  • 10.3 Changes to the contract are only binding if We agree them in writing, sign them and give You a copy.
  • 10.4 If either of Us wishes to give a notice to the other under the contract, We must give it formally in writing. This arrangement does not apply to the service of any documents in legal proceedings.
  • 10.5 Delay in exercising a right under the contract will not take away that right or any other right.
  • 10.6 The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Agreement or any breach of it.
  • 10.7 If any such dispute cannot be settled amicably through ordinary negotiations between the Parties, or either or both is or are unwilling to engage in this process, either Party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.
  • 10.8 Within 14 days of the appointment of the mediator (by mutual agreement), the Parties will meet with the mediator to agree the procedure to be adopted for the mediation, unless otherwise agreed between the parties and the mediator.
  • 10.9 All negotiations connected with the relevant dispute(s) will be conducted in confidence and without prejudice to the rights of the Parties in any further proceedings.
  • 10.10 If the Parties agree on a resolution of the dispute at mediation, the agreement shall be reduced to writing and, once signed by the duly authorised representatives of both Parties, shall be final and binding on them.
  • 10.11 If the Parties fail to resolve the dispute(s) within 60 days (or such longer term as may be agreed between the Parties) of the mediator being appointed, or if either Party withdraws from the mediation procedure, then either Party may exercise any right to seek a remedy through arbitration by an arbitrator.
  • 10.12 Any dispute shall not affect the Parties’ ongoing obligations under the Agreement.
  • 10.13 The contract is governed by English law and the courts of England and Wales will have the exclusive right to deal with any disputes arising from it.
  • 10.14 The Company cannot guarantee the Client exclusivity of any marketing concept, strategy, design or other intellectual property provided. Therefore the Company will not accept liability for any alleged claim from the Client or any Third Party as the result of unintentional similarity in part or whole of a Third Party’s copyright protected or registered trademark or brand, identity, strapline, colour usage, image style and content, product or otherwise.
  • 10.15 Once final proofs/materials have been signed off, the Company cannot be held responsible financially or otherwise for any errors relating to print, programming or any end product.
  • 10.16 The Company reserves the right to the addition of our Company credit on printed or digital projects unless instructed otherwise by the Client and, to the use for self-promotion any work carried out for the Client.
  • 10.17 The Company reserves the right to use both initial creative concepts and final approved design work for the purposes of the Company’s marketing activities (both online and offline) unless otherwise requested/agreed with the Client.
  • 10.18 It is the responsibility of the Client that all materials (including, but not limited to images, diagrams, logos, videos, data, as well as intellectual property in other media) supplied to Jupper Ltd by the client will have the relevant copyrights, licenses and permissions for use in the commissioned project. Jupper Ltd will not accept responsibility/liability for infringements caused by any wrongly supplied materials.
  • 10.19 All creative work produced and devised during a project(s), creative, digital, software files and related correspondence remain the property – physically, intellectually and in copyright, of the Company until full payment has been made on the Client’s account, and all project costs have been cleared.
  • 10.20 If multiple design concepts are submitted, only one concept is deemed to be given by Jupper Ltd as fulfilling the contract. All other artwork designs remain the property of Jupper Ltd, unless agreed in writing.